Refund policy

Refunds & Returns

We take great care to make sure every plant leaves the nursery healthy. If something isn't right, please let us know and we'll do our best to put it right.

30-day plant guarantee
We know our plants, so every plant comes with a 30-day guarantee. If a plant arrives damaged, or fails within 30 days of delivery or collection despite reasonable care, please send a photo to hello@shootsandblooms.uk or 07427 694739. We'll offer a replacement or a full refund.

Changed your mind
Because plants are living and can deteriorate quickly, we're unable to accept returns of healthy plants simply because you've changed your mind. Non-plant items, such as pots and gift vouchers, can be returned unused within 14 days for a refund.

After 30 days
After 30 days, a plant's health depends on its conditions, so we can't offer refunds for plants that fail later. We're always happy to give care advice, though, so just get in touch.

How refunds are paid
Refunds go back to your original payment method within 14 days.

This doesn't affect your statutory rights.